Last updated: 13 November 2026
Netora delivers to the United Kingdom, all 27 European Union member states, Norway, Switzerland and Iceland. Orders are packed carefully and handed to trusted tracked carriers.
Delivery charges and times
- United Kingdom: standard delivery £3.95, usually 2-4 working days.
- Europe (EU, Norway, Switzerland, Iceland): standard delivery £5.95, usually 3-7 working days depending on destination.
- Free delivery on all orders over £45 to every country we serve.
Dispatch
Orders placed before 14:00 UK time on a working day are normally dispatched the same day. Orders placed after this time, at weekends or on UK public holidays are dispatched the next working day. You will receive an email with tracking details as soon as your order leaves us.
Tracking your order
Use the tracking link in your dispatch email, or sign in to My Account to view your order status at any time.
Customs, duties and VAT
All prices include VAT where applicable. Most orders are delivered without any further charges. If duties or import fees ever apply to a specific destination, we will contact you before dispatch so that you can decide whether to proceed.
Missed deliveries
If you are not in when the courier calls, they will usually leave a card, attempt redelivery or leave the parcel at a local collection point. Parcels returned to us as undeliverable can be re-sent for the cost of delivery, or refunded in full.
Damaged or missing parcels
If your parcel arrives damaged or has not arrived within the estimated time, please contact us at [email protected] and we will investigate with the carrier and resolve it quickly.
Wholesale shipments
Pallet and bulk deliveries for trade customers are quoted individually. Contact us for a quotation.