HELP CENTRE
Frequently asked questions
Answers to the questions we hear most about ordering, delivery, returns and trade accounts. Can’t find what you need? Our team replies within one working day.
Still have a question?
Send us a message and a member of the Netora team will get back to you within one working day, Monday to Friday, 09:00 to 17:30 UK time.
Contact usOrders and payment
Add the products you want to your basket, then select Checkout. Enter your delivery details, choose a delivery option and payment method, and confirm. You will receive an order confirmation by email straight away.
No. You can check out as a guest. Creating an account lets you track orders, save addresses and keep a wishlist for next time.
The payment methods available for your order are shown at checkout. All prices are in pounds sterling (GBP) and include VAT where applicable, so the total you see at checkout is the total you pay.
Contact us as soon as possible. If your order has not yet been dispatched we can amend or cancel it. Once it has shipped, you can return it under our 30-day returns policy.
Delivery
We deliver to the United Kingdom, all 27 EU member states, Norway, Switzerland and Iceland.
Standard delivery is £3.95 to the UK and £5.95 to the rest of Europe. Delivery is free on every order over £45.
Orders placed before 14:00 UK time on a working day are normally dispatched the same day. Delivery usually takes 2-4 working days in the UK and 3-7 working days elsewhere in Europe.
Prices include VAT where applicable and most orders arrive without further charges. If duties ever apply to a specific destination, we will contact you before dispatch.
Returns and warranty
You can return unused items in their original packaging within 30 days of delivery for a full refund of the item price. Refunds are issued within 14 days of us receiving your return.
Contact us and we will arrange a free return and send a replacement or full refund. Your statutory rights, including the two-year legal guarantee in the EU, always apply.
Every product page lists the compatible models and key specifications. If you are unsure, send us your device model before ordering and we will confirm compatibility.
Business and wholesale
Yes. Alongside our online shop, Netora Ltd is a wholesale supplier of electronic and telecommunications equipment and parts. We work with retailers, repair shops, offices and online sellers across the UK and Europe.
Send your company name, registration or VAT number and the product lines you are interested in through our contact page. We will reply with trade pricing, minimum order quantities and delivery options.
Yes. Tell us the products and quantities you need and your delivery destination, and we will send a quotation including pallet or bulk shipping.