Last updated: 13 November 2026
These Terms and Conditions (“Terms”) govern your use of the Netora website and any purchase you make from us. The website is operated by Netora Ltd, a private limited company registered in England and Wales under company number 17446535, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom (“Netora”, “we”, “us” or “our”). Please read these Terms carefully before placing an order. By placing an order you agree to be bound by them.
1. About us
Netora Ltd is registered with Companies House under SIC codes 46520 (wholesale of electronic and telecommunications equipment and parts) and 47910 (retail sale via mail order houses or via the internet). We sell consumer electronics and accessories to private customers and business buyers in the United Kingdom and Europe.
2. Who may order
You must be at least 18 years old to place an order. We deliver to the United Kingdom, the member states of the European Union, Norway, Switzerland and Iceland. We may decline orders for delivery outside these areas.
3. Products and descriptions
We take care to describe and photograph every product accurately. Minor differences in colour may occur because of screen settings. Compatibility information (for example, the device models a case or strap fits) is provided in good faith based on manufacturer data. Please check the specifications before ordering and contact us if you are unsure.
4. Prices and payment
- All prices are shown in pounds sterling (GBP) and include VAT where applicable.
- Delivery charges are shown in the basket and at checkout before you confirm your order.
- We accept the payment methods displayed at checkout. Payment is taken when your order is confirmed, or on delivery where cash on delivery is selected.
- If a pricing error occurs, we will contact you before dispatch and you may either confirm the order at the correct price or cancel it for a full refund.
5. How the contract is formed
Your order is an offer to buy. After you place an order you will receive an email acknowledging it. A contract is formed when we send you an email confirming dispatch. We may decline an order, for example if an item is out of stock or we are unable to verify payment, in which case any amount paid will be refunded in full.
6. Delivery
Delivery options, costs and estimated delivery times are set out on our Shipping & Delivery page. Risk in the goods passes to you on delivery. Ownership passes to you once we have received payment in full.
7. Your right to cancel
If you are a consumer, you have the legal right to cancel your order within 14 days of the day you receive the goods without giving a reason. We extend this to 30 days. Full details of how to return an item and how refunds are processed are set out in our Returns & Refunds Policy.
8. Faulty goods and warranty
All products are covered by your statutory rights. In the UK this includes the Consumer Rights Act 2015; in the EU this includes a minimum two-year legal guarantee of conformity. If an item is faulty or not as described, contact us and we will repair, replace or refund it in line with your rights. These Terms do not affect your statutory rights.
9. Business customers
If you buy as a business (including wholesale and trade orders), the consumer cancellation right in section 7 does not apply. Trade pricing, minimum order quantities and payment terms are agreed in writing for each account. Our total liability to a business customer is limited to the price paid for the goods concerned.
10. Limitation of liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. We are not responsible for loss that was not foreseeable or for business losses where you buy as a consumer. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited by law.
11. Intellectual property
All content on this website, including text, graphics, the Netora name and logo, is owned by or licensed to Netora Ltd. Third-party brand and model names are used only to describe product compatibility and remain the property of their respective owners. Netora is not affiliated with or endorsed by those brands.
12. Privacy
We process your personal data in accordance with our Privacy Policy and Cookie Policy.
13. Changes to these Terms
We may update these Terms from time to time. The version in force when you place your order will apply to that order.
14. Governing law and disputes
These Terms are governed by the laws of England and Wales. If you are a consumer resident in Scotland, Northern Ireland or a member state of the European Union, you also benefit from any mandatory provisions of the law of your country of residence and may bring proceedings in your local courts. We always aim to resolve complaints directly; please contact us first.
15. Contact
Netora Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Email: [email protected]. You can also reach us through our contact page.