Last updated: 13 November 2026

This Privacy Policy explains how Netora Ltd, a private limited company registered in England and Wales under company number 17446535, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom (“Netora”, “we”, “us”) collects and uses your personal data when you visit our website, create an account, place an order or contact us. Netora Ltd is the data controller for the personal data described here. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where we offer goods to people in the European Economic Area, the EU General Data Protection Regulation (EU GDPR).

1. The data we collect

  • Identity and contact data: name, billing and delivery address, email address and telephone number.
  • Order data: products purchased, order value, delivery preferences and correspondence about your order.
  • Account data: username, encrypted password, wishlist and order history if you create an account.
  • Payment data: payments are processed by our payment providers. We do not store full card details on our systems.
  • Technical data: IP address, browser type, device information and pages visited, collected through cookies as described in our Cookie Policy.
  • Marketing data: your newsletter preferences, if you choose to subscribe.

2. How and why we use your data

  • To process, deliver and support your orders (performance of a contract).
  • To manage your account and respond to enquiries (performance of a contract and legitimate interests).
  • To prevent fraud and keep our website secure (legitimate interests and legal obligation).
  • To meet accounting, tax and other legal requirements (legal obligation).
  • To send newsletters and offers where you have opted in (consent). You can unsubscribe at any time.
  • To improve our website and range using aggregated analytics (legitimate interests or consent where cookies are required).

3. Who we share data with

We share personal data only where necessary with: delivery and logistics partners; payment service providers; IT, hosting and email service providers; professional advisers; and authorities where required by law. All service providers act on our instructions and are bound by contracts that protect your data. We never sell your personal data.

4. International transfers

Where personal data is transferred outside the UK or the European Economic Area, we ensure an adequate level of protection, for example through adequacy regulations or standard contractual clauses.

5. How long we keep data

We keep order and transaction records for six years after the end of the financial year in which the order was placed, to meet tax and accounting obligations. Account data is kept while your account is active. Marketing data is kept until you unsubscribe. Other data is deleted when no longer needed for the purpose it was collected for.

6. Your rights

You have the right to access your personal data, to have it corrected or erased, to restrict or object to its processing, to data portability and to withdraw consent at any time. To exercise any of these rights, email [email protected]. We will respond within one month.

7. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the UK Information Commissioner’s Office (ico.org.uk) or, if you live in the EEA, to the data protection authority in your country, such as the Autoriteit Persoonsgegevens in the Netherlands.

8. Security

Our website uses encrypted connections (HTTPS). Access to personal data is restricted to authorised staff and service providers who need it to perform their duties.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

10. Contact

Netora Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Email: [email protected].