Last updated: 13 November 2026

We want you to be completely happy with your order. If something is not right, our returns process is simple and fair. This policy is provided by Netora Ltd, a private limited company registered in England and Wales under company number 17446535, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom and does not affect your statutory rights.

30-day returns

You can return any unused item in its original packaging within 30 days of receiving it, for any reason. This goes beyond the 14-day cancellation period required by UK and EU consumer law.

How to return an item

  • Email [email protected] or use our contact form with your order number and the item(s) you wish to return.
  • We will reply within one working day with your return authorisation and the return address.
  • Pack the item securely, including all accessories, manuals and packaging.
  • Send the parcel using a tracked service and keep proof of postage.

Refunds

Once we have received and checked your return, we will refund the price of the item and the original standard delivery charge (for full-order returns) to your original payment method within 14 days. Unless the item is faulty or incorrect, the cost of sending it back to us is your responsibility.

Faulty, damaged or incorrect items

If your item arrives damaged, develops a fault or is not what you ordered, contact us within 30 days and we will arrange a free collection or provide a prepaid return label, then send a replacement or issue a full refund, including all delivery costs. After 30 days, faulty goods remain covered by your statutory rights, including a minimum two-year legal guarantee within the EU.

Items that cannot be returned

  • Screen protectors and tempered glass that have been applied.
  • Ear pads, headsets and other hygiene-sensitive products where the seal has been broken, unless faulty.
  • Items that have been damaged through misuse after delivery.

Exchanges

If you would like a different size, colour or model, return the original item for a refund and place a new order. This is the fastest way to receive your replacement.

Business and wholesale orders

Returns for trade accounts are handled according to the terms agreed for your account. Please contact your account manager or email us.